Shipping policy

 

At XENTAR, we are committed to delivering a seamless and reliable shipping experience. We partner exclusively with trusted U.S.-based suppliers and reputable carriers to ensure your order arrives on time and in excellent condition.

 

Shipping Locations

We currently ship within the 48 contiguous United States only. Unfortunately, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.

 

Shipping Methods

We offer Standard Shipping on all orders.

Orders are shipped via USPS or UPS, depending on the fastest and most reliable option available at the time of fulfillment. Our logistics network ensures flexibility and speed, with trusted third-party carriers handling your delivery.

 

Shipping Costs

We are proud to offer Free Shipping on all orders shipped within the contiguous United States. No minimum purchase required—shop with confidence.

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be handed off to our shipping partners for delivery.

 

Delivery Time

Typical delivery takes 1–7 business days, depending on your location and the supplier’s warehouse location. Please note that delays may occur due to unforeseen circumstances such as weather, postal service disruptions, or high order volumes.

 

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your package every step of the way. If you haven’t received your tracking info within 4 business days, please contact our support team.

 

Lost or Damaged Items

If your item arrives damaged or is lost in transit, we will provide a full refund or a replacement at no extra cost. Your satisfaction is our priority. For more details, please refer to our Refund Policy.