FAQ's
If you have questions about your order, shipping, returns, or our products, you may find the answers below.
For any additional inquiries, please contact our support team directly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders typically arrive within 1–7 business days after processing, depending on your location and the supplier.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the 48 contiguous United States—no minimum required.
How do I return an item?
You can request a return through your account at https://account.xentar.com or by contacting us via our Contact Us page. Be sure to include your order number and photos if applicable.
What if my item arrives damaged or is lost?
If your order is damaged or lost in transit, we’ll replace the item or issue a full refund at no cost to you. Please reach out to us within 30 days of delivery.
Orders
Below are some of are common questions about orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email when your order has shipped.
Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us as soon as possible for assistance.
Where can I find my tracking number?
Tracking information will be emailed to you once your order ships. If you haven’t received it within 4 business days, contact us for help.
Why didn’t I receive an order confirmation email?
Please check your spam or promotions folder. If it’s still missing, contact us with your name and email so we can verify your order.
Products
Below are some common questions about our products
Are your products shipped from the U.S.?
Yes, all of our products are sourced from and shipped through trusted U.S.-based suppliers to ensure quick and reliable delivery.
Do you offer warranties on your products?
While we do not offer formal warranties, we stand by our quality. If you receive a defective item, contact us within 30 days for a refund or replacement.
Are your lights compatible with U.S. outlets and voltage?
Yes, all lighting products are designed to be fully compatible with standard U.S. outlets and 110V systems.
Do your items require assembly?
Some products may require minor assembly, which will be clearly noted in the product description. Instructions are always included when needed.